Serve

New Amex Offer $10 back for the purchase of Amex Gift Card $200 or more

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New Amex Offers are available. I glanced all of them, and one is a really good offer.

Get a one-time $10 statement credit by using your enrolled Card to spend a total of $200 or more online at americanexpress.com/gift by 12/31/2015

I’m glad that all of my Amex credit cards have the offer. And, it’s funny!? Amex Serve also has the offer. I believe that Amex doesn’t accept GCs including reloadable prepaid cards. Last year, they offered exactly the same one for my credit cards and Serve. Redeeming the offer with credit cards was no problem, but I couldn’t do it with Serve because they declined the order and sent an email saying ” At this time we do not accept gift cards as a form of payment.” Money was on hold for around two weeks and returned. (see details here) Then, around two months later, Amex credited $10 to my Serve account as “Good Faith Credit” because they offered something that was impossible to redeem. (see details here)

Now, there is the same offer to my Serve card. What is going to happen this time when I use Serve for the purchase?

Probably, the order will be declined, and luckily get $10 good faith credit later or they don’t give me good faith credit this time.

Whatever it happens, I don’t lose money. So, I checked out $200 gift card with Serve via Topcashback (1.5%) portal. As I expected, I received an email of “You just used your Amex Offer” right away. And, 15 minutes later I knew that my order was approved. I was surprised. Last year, they said in the email, “At this time we do not accept gift cards as a form of payment.” So, do they accept GCs as a form of payment now? Can I use Amex GCs to buy Amex GCs?

If they accepted Amex GCs for Amex GCs purchases, and cash back from portals pays $2000 GC purchase, it would be great. For example, you order $2000 Amex GC via 1.5% cash back portal (say you have enrolled in premium shipping plan) and you use that GC for smaller denominations of Amex GCs purchases.

  • 1st order: spend $2003.95 out of your pocket and earn $30 cash back
  • 2nd order: spend $1003.95+$503.95=$1507.90 with $2000GC and earn $15+$7.50=$22.5 cash back
  • 3rd order: spend $503.95 with $1000GC and earn $7.50 cash back
  • Now you have 4 Amex GCs, $1988.15 in total (2*$500, $496.05, and $492.10.) and earn $60 cash back!

However, the rule of cash back has changed recently. They pay cash back for the purchase of $200 or less. A purchase fee of $200 GC is roughly 2%. 1.5% cash back isn’t good enough to earn extra cash back.

Please note that I’m not sure that Amex accept Amex GCs for Amex GC purchase. And my order ($200 GC purchase with Serve) can be declined in the future.

Update 10/09/2015

$200 Amex gift card (the order placed on 10/3) has arrived on 10/6, and $10 statement credit has been posted on 10/9. So, they now accept Serve as a payment for the purchase of gift cards. What about other cards? Probably, they accept Bluebird as well, but what about Amex Gift cards. Can I buy a gift card with a gift card over and over? On the order placed on 10/3, I didn’t use a promo code to waive a purchase fee. That was stupid of me because cash back earned from Topcashback is only $3. It won’t even cover a purchase fee. I shouldn’t have expected cash back and just used a promo code. So, on my next order (paid with one of my Amex credit cards), I used a promo code. However, just in case I clicked Topcashback’s link. Then, I received email from them and saw $3 pending cash back posted in my account. I hope this won’t be clawed back.

Amex Serve at FD

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In the last few days, I have visited to many Family Dollar stores. Some stores allow debit card load, and some don’t. I keep receipts of reload to remember which store allows debit card load for the future. A result was better than I expected. I have visited 15 stores and found 7 stores allow debit card load. 4 out of 7 are the store I found additionally with these visits, and the rest are the store I visited last year and confirmed they still allowed debit card load.

loading amex serve at family dollar

I’ve used VGC by Meta bank and Bancorp so far. I haven’t used MCGC by US Bank that I couldn’t use at Walmart a few days ago. There are many other stores I haven’t visited yet. I will go and see if they allow debit card load.

As for online debit card load, I decided not to call Amex. According to some forum posts, it seems it’s better not to call to draw their attention. Although I received an email from Amex regarding of a linked debit card, my Serve account doesn’t show any error message. It looks OK to load online. But to be cautious, I will wait for a few weeks. I gave up loading this month.

Amex Serve at WM&FD experience

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The closest Walmart store from my home has a kiosk. A month ago, (when I decided to switch from Redbird to Serve) I visited to see if a kiosk was in a good shape. At that time, it was working well. To make sure, I actually swiped my reloadable prepaid cards (Mango and PayPay prepaid) and proceeded until it prompted me to swipe a card of payment. And then I canceled because I just wanted to make sure it was working, and for both cards, it charges $3.74 reload fee.

Today, I visited there to load Serve with VGCs and MCGCs. My plan was to use five GCs. But, a kiosk was not working. The kiosk was surrounded by many shopping carts and put by a few plastic tapes. It wasn’t turned off, though. A display showed “Approval Needed”. Reportedly, it causes by loading a lot of money in the short period. (According to the forum, the limit is $1999 in 10 mins.) I have seen it frozen many times, but I have never seen it blocked by shopping carts and tapes.

us bank mastercard gift cardThere was no choice. I had to give up using the kiosk and tried to load at cashiers. I used an MCGC issued by US Bank, and it didn’t go through. The system treated the card as credit. A display of PIN pad prompted to sign for a moment and then automatically canceled the whole transaction. I asked a cashier to do it again. I tried to hit the cancel button to change from credit to debit. But other clerk or manager came up from behind and saw me using a gift card. He told the cashier they couldn’t accept gift cards for reloads. I gave up loading today and left the store.

After that, I headed to Family Dollar. The store is very close to Walmart. I have visited once and loaded with a Vanilla VGC. That was about a year ago. As the store I went yesterday, I was worried that they stop accepting debit cards for reloads. But they still allow it. I successfully loaded with $400VGC from Target.

There are many FD stores in my neighborhood. I’m going to visit all stores and see which store accept debit cards for reloads.

I remember that I was able to use MCGC by US bank at a kiosk. But I don’t remember how long ago. Maybe, the system updated to block these cards by now, or it happens only at a register. Or, if I hit cancel on PIN pad right after a swipe, does it give me a chance to choose between debit and credit?

Today, I got a bad news from WM and good one from FD. Since a reload with Vanilla VGC via FD is still working, I went Target.com to buy more VGCs, but they were sold out. However, I found an incredibly great new item. Click here to see it yourself.

My experience with my Amex Serve so far

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I received Amex Serve card yesterday and tried to do something, but there has been no good progress at all.

First, I tried to load with $400VGC at Family Dollar, which I bought at Target.com. The gift card has the same feature as Vanilla VGCs. So, you can’t use it at Walmart for reloads. I visited only one store today. The store used to accept debit cards for reloads, but now they accept cash only. There are three stores I loaded with VGCs last year. I will see if they still accept debit cards for reloads.

Second, I received an email from Serve about the investigation of Debit card I linked yesterday. They always ask you to upload photocopies of ID and Debit card whenever you change linked cards so you can’t use prepaid cards for online-reloads. I linked PayPal Business Debit card and soon received an email that asked me to send photocopies. I did, and here is their response:

Hello

During a recent review of your American Express Serve® Account we noticed you have linked a prepaid card that is not a permitted funding source. The acceptable card funding sources are a bank debit or credit card.

Please contact a Customer Care Professional immediately at 1-800-555-4318 so we can discuss further details on this matter.

Thanks,

The American Express Serve Team

“we noticed you have linked a prepaid card that is…..” This isn’t correct. PP debit card is not a prepaid card. I used the card for Serve’s online reloads last year. I’ve been using it for Redbird online-reloads until I closed my account this month. Do they confuse it with PP Prepaid MasterCard? Or they only accept debit cards issued by major banks now?

I have two reward-earning debit cards. One is PP debit card, and the other one is Discover Cashback Checking Debit card. Discover debit card can earn 10 cents per transaction, up to 100 transactions per month. If you want to earn maximum rewards with this debit card, you have to make (100) $10-online-reloads every month. It would be obviously an abuse against both Discover and Serve. So, the only choice for me is to use PP debit card. I will call Amex tomorrow to see if it was a mistake or a new rule.

And I also need to go to Walmart and other Family Dollar stores tomorrow. While I was waiting for Serve card, there are many prepaid cards piled up. I hope ATM works good and find FD store that still accepts debit cards for reloads.

Amex Serve card arrived, enough time to load fully this month

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I received Amex Serve card yesterday. This is my second card. It has a new design (see picture below.) I closed Serve account at the end of last year and opened Redbird. Redbird had been a great tool for MS until May 6th. But now, I can’t use it for MS at any Target stores in my neighborhood. So, I closed early this month and re-opened Serve.

amex serve card

I activated the card and linked my bank account and debit card. For a bank account, I need to wait for probably a few days to see a small deposit that Serve will make to my bank account. And then I will need to verify it. For a debit card, I linked PayPal Business Debit card. The debit card is linked to my PayPal account in which its balance is always zero. I set PayPal Extras MasterCard credit card as a backup funding source. When I use the debit card, an amount is automatically charged to PP Extras credit card. However, it didn’t work with Redbird, I think that’s because a type of transaction is not a regular purchase, rather like a cash advance. So, PayPal declined transactions, I guess. If you have enough money in your PayPal account, it goes through.

I thought I would be the same result for Serve, but I just wanted to try adding $200 with PP debit card that is linked zero-balance PayPal account. As I thought, the website showed the same error message as Redbird. And soon after, I received an email that told me to upload copies of my ID and the debit for a security reason.

link debit card with serve account

When I have money in your PayPal account, there was no problem to online-load both Serve and Redbird. Although the transaction is only a transfer of your money from PayPal account to Serve account, you can earn 1% cash back from PP debit card.

Serve sent an email that I need to upload photocopy of ID and debit card. During the investigation, some features can’t be used. Whenever you change linked cards, they always request photocopies. Usually, the investigation will be done next day.

I see some changes on the website from last year. Amex Offers are visible on the website. You can see a list, details of offers and add them without leaving for Twitter or Facebook. However, you’d better check all of them because numbers of offers are different in websites. Currently, I see 35 offers at Serve.com, but there are 49 offers at Facebook. So, check all of them not to miss good offers.

amex offer at serve dot com

My Amex Serve card is on its way!

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amex serve card is on its way

I received an email that told me that Amex Serve card is shipped out. A few days ago, I closed Redbird and re-applied Serve. Here are the posts about the background of this event.

Probably, I will be able to receive the card next week. If it arrived before 26th, I will be able to do five online reloads. As for in-store reloads, I’m not worried because I need at least 2 days for $5000 reloads. Currently, there are five $200VGC and three $500VGC waiting for being swiped at Walmart ATM. And one $400VanillaVGC is to load at Family Dollar. Two more $200VGCs will be added through Staples Easy Rebate next week. I also need to buy two more $200VGC at Bed Bath and Beyond to redeem fully 2nd category bonus of Chase freedom. It’s $3700 in total. For the rest ($1300), I will buy VGCs at BBY or supermarket and use PayPal Business debit card directly.

Goodbye to Redbird, Say Hello to Serve again

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Closing Redbird

The last transaction of Redbird just completed. It was a withdrawal of remaining balance to my bank account. It appeared in my bank account history. So, I logged in Redbird account for the last time to close the account.

Background: Reasons for closing

My local Target stores have their own rules to restrict types of payment for reloads. Some stores had the rules before the change on May 7th, some stores had ones after the change. In most stores in NYC, you can’t load Redbird with prepaid debit cards. (I have never loaded at stores in Manhattan and Bronx. So, I don’t know their rules before and after the change. Click here to see more details of my local stores)

Procedures for closing

I used to have Serve. I closed last year to open Redbird. The way of closing Redbird is the same as Serve. You can find a button for closing all the way down in Profile page.

closing redbird

 

Choose a reason for closing and left some note.

reason for closing

Just like Serve, Redbird showed this crying face.

goodbye to redbird

Registration of Serve

Soon, I went to Serve.com and finished a registration. They sent an email with a link for verification. After the verification, I can log in my Serve account. I tried to do some things, but nothing is possible until activating the card. They give this message in all pages.

must activate the card before doing anything

According to the email, the card will arrive in 7 to 10 business days. There are a lot of things to do after the card arrives.

  • Activate the card
  • Link PayPal Business Debit card – I have two cards. One is linked to my PayPal account that balance is always zero and set PP Extras credit card as a backup funding source. I couldn’t use this one for online-reload of Redbird. I was able to link, but the transaction never went through. So, I have been using the other one that is linked to another PayPal account in which always have some balance. It may be the same result, but first I try to use the first one for Serve because I could get a reward from not only PP debit card but also PP credit card.
  • Load VGCs from Staples, BBY, BBB, and supermarket – All these are issued by MetaBank. You can register your name, address and set PIN as you like. There is no worry of decline when you load at Walmart ATM.
  • Load VGC from Target – It has the same features as Vanilla VGC. It charges $6 purchase fee per $400 denomination card. The fee is a little more expensive than $500VGCs, but you can buy it online with any payment methods except for TargetGCs. Since it is a Vanilla VGC, you can’t use for reloads at Walmart. But you may be able to use at Family Dollar. When I had Serve (first one before opening Redbird), I had loaded with Vanilla VGCs sometimes. I need to check if it still works.
  • Check Amex Offers – Currently, I can’t see any offers. The message is here, too. I need to activate the card first of all.

That’s all for now. Among three Amex prepaid cards (BlueBird, Serve, and Redbird), Serve is the only one with which you can link credit card for online-reload. But a card has to be Amex, and Amex-issued credit cards can’t earn a reward through online-reloads. To earn a reward, you need a non-Amex issued Amex credit card. And I don’t have it yet. I am going to apply Fidelity Amex credit card in a near future.

I hope the card arrive soon so I can have enough time to load fully this month.

Official Announcement from Amex about Redbird Reloads

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I received an email from Amex that announced a change of rules for Redbird reload. Here is the email,

Dear my name,

We wanted to let you know that you will no longer be able to load your Target Prepaid REDCard® by American Express at Target stores with a Target GiftCard or a non-Target branded credit card. You can continue to load your card with cash or debit at Target stores.

You can also add money to your Target Prepaid REDcard® by American Express online through direct deposit or transfer from your linked debit or bank account.

For more information about your Target Prepaid REDcard® by American Express, click here.

At a glance, my first thought was that they banned me from in-store reloads. But I continued to read,and found that it was just about a change of rule a month ago. I checked other blog posts and forums to confirm that it was sent to all cardholders.

closing redbird

A reason I was scared at first is current status of my Redbird. I have loaded $5000 in store and $1000 online last week. And this week, I rushed to unload by spending normally, paying bills. Then, yesterday I withdrew to my bank account to make the balance zero so I can close Redbird.

Target stores in my neighbor (NYC) don’t accept prepaid debit cards. So, I needed to go to Nassau County for reloads since the change. And surprisingly, even two stores in Nassau didn’t accept prepaid cards. I used PayPal business debit card in those stores. (my local stores don’t even accept PP business debit card.) These are enough reasons to switch back to Serve so I can load with prepaid cards at Walmart ATM. Click here for details.

The email says something strange,

……you will no longer be able to load your Target Prepaid REDCard® by American Express at Target stores with a Target GiftCard or a non-Target branded credit card…..

Target GiftCard? You weren’t able to use Target gift cards for reload from the beginning. non-Target branded credit card? It sounds like that you could use Target credit card for reloads, but I doubt it. That’s because the system doesn’t allow to use credit cards for reloads. Even if you can use it, there is no benefit by doing it, anyway.

I received another email. It is almost identical to the first one, just replacing “Target Prepaid REDcard” with “American Express Target Card.” What is Amex Target Card? When I saw “account ending xxxxx” in the email, I noticed this email is regarding of “American Express for Target.” The change from last month has been applied to Amex for Target, too. But I didn’t care. I used this card for a month or so, then I found it useless to me. I haven’t been using ever since. Did they change the name of the card, Amex for Target to Amex Target Card? …. I don’t care that, either.

Now, I am waiting for the last transaction of Redbird to complete. As soon as it completes, I will Redbird and open Serve.

Close Redbird, Open Serve due to more restrictions to reloads

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When Target stopped accepting credit cards for Redbird reloads, I decided to close Redbird and open Serve. I thought which one to open (Bluebird or Serve.) After some research, I have chosen Serve over Bluebird. Serve is the only card that you use credit cards for online reload. They used to accept any credit cards. But now, they only accept Amex credit cards. And if you use Amex-issued credit cards, you can’t earn the reward. To earn a reward, you have to link non-Amex issued credit cards, such as Fidelity Investment Rewards American Express Card. I don’t have any non-Amex issued credit cards now, but I will apply in the future.

I made a plan when Target changed the rule of Redbird reloads. Here my original plan goes:

  1. load Redbird to the limit by 5/10
  2. unload completely by 5/12
  3. wait 3 to 5 business days for the last transaction (it’s most likely a withdrawal to my bank account) to complete
  4. As soon as the last transaction completes, close Redbird and apply Serve
  5. load Serve to the limit by the end of this month

However, I found it too busy to load Redbird. It took more time than the plan, and probably there was no enough time to load Serve. So I decided to do this next month.

Now, I have time to reconsider Redbird benefits over Serve. Here is some benefit of Redbird:

  • Target is the store I go very often
  • Target accepts Vanilla VGCs

There are only two benefits, but they are enough reasons for me to keep Redbird. I had once changed my mind and decided to keep Redbird. However, Target store in my neighbor applied their own rule. They don’t accept prepaid cards. Probably, this rule has been applied since May 6th, the date all Target store in the U.S. stopped accepting credit card for reloads. On the top of that, they don’t accept PayPal Business Debit card, which my name is embossed. A clerk said, “We only accept cash or debit cards issued by major banks, Chase, Citi,…..”

At that moment, my mind’s made up, I will close Redbird and open Serve for sure. Because of this store’s own rule, the closest Target store that accepts GCs for reload is now 20+ miles away. (there are seven other stores within that range, and they had already stopped accepting GCs even before May 6th.)

If you can buy Vanilla VGCs with credit cards at drug stores, or somewhere else, Redbird still has the advantage over Serve on that point. But my local drug stores don’t accept credit cards for payment of a large amount of GC purchase. The place I can comfortably buy is target.com. $400 VGC charges $6 fee; it’s 1.5%. You can use AmexGCs for the purchase and buy multiple GCs at a once. Keep it in mind, it’s always better to have many options for your MS. I may be going to use for Serve reload via Family Dollar. (I haven’t been to FD since I closed Serve for opening Redbird. I hope this option is still alive.)

Will I double-MS next month?

There was a forum post. It said that he or she had to wait for 30 days to apply a new card (Serve) after closing an old one (Bluebird). I used to have Serve and closed it for opening Redbird. As soon as the last transaction of Serve completed, I closed Serve. And then I applied permanent Redbird. It was about 10 minutes after closing Serve and was succeeded. So I was able to double-MS that month. In terms of switching Redbird to Serve, I couldn’t find the specific information. But big deal, I will close Redbird, anyway. For a possible double MS, next month, I will need to load and drain Redbird as soon as possible.

Target No Longer Accepts Credit Card for Redbird Reloads

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Overview

A new rule was reported in many forums and blogs on May 5th, and it’s implemented on May 6th in all U.S. Target stores. It’s hard-corded. The POS system won’t allow credit cards as a payment for Redbird reloads.

Background

Before this new rule, several Target stores in my neighborhood already had their own rules. For examples, “Cash or Debit Only” “No Credit Cards” “No Prepaid Cards (gift cards)”, etc. However, there are many other Target stores in my neighborhood. So, I didn’t have much trouble reloading Redbird until yesterday. Loading with credit cards was the main benefit of Redbird for me (and I suppose, for the most cardholders, too.) I mostly used AmexGCs for reloads. It was really easy to reload $1000 without worrying about a decline by a bank. You didn’t have to deal with fraud alert as long as a GC has enough balance on it. Now, the benefit is gone, and this new rule is hard-corded and nation-wide. There is no way to get around it.

Current Accepted Payment Methods

Target accepts Cash or Debit for reload. Reportedly, the system allows PIN-enabled gift cards. But I think some stores don’t accept gift cards because of store-specific rules. And I don’t think split payment works anymore. When I asked split payment, transactions of each card were treated as credit. (see details here) So, from now on, you will need to make separate transactions with each gift card.

What is the best now? Redbird or Bluebird or Serve

The main benefit of Redbird is gone. I’m going to close Redbird and open Bluebird or Serve. I’m still thinking which one to open, but I’m sure I will close Redbird. The new rule makes Redbird inferior to Bluebird and Serve for the following reasons.

Too Mush Hassle for reloads

You can’t use AmexGC anymore. For MS, the only option is to use PIN-enabled gift cards. I will use many $200 VGCs from BBY. 25 reloads ($200×25=$5000) every month are too many hassles. Besides, most local Target stores allow to reload at guest service only. Regular cashiers are not allowed, or simply they don’t know about Redbird. Each store has only one guest service. This means I have to go and ask the same clerk for multiple reloads. It’s not comfortable. Bluebird and Serve can be loaded by a kiosk at Walmart. You need to separate transactions with each gift cards, but it’s not a big deal because what you deal with is a machine. Even if a kiosk is out of order, regular cashiers know how to load.

5% REDcard discount isn’t that great

5% instant discount sounds nice, but you can get more discount by purchasing TargetGCs from gift card resellers. It’s not difficult to find 5% or even 6% discounted GCs. If you buy those GCs with reward credit cards, an overall discount would be more than 5%. In case discounted TargetGCs are all sold out, keep in mind that Staples sells e-codes online. If you have Chase ink business credit card, you will earn 5x bonus reward on the purchase. So, 5% discount is not exclusive, and even more discount would be possible.

Amex Offer

Recently, Bluebird has been able to be connected Amex Offer via Twitter, Facebook, etc. And Serve has been also able to do it quite a while. Only Redbird can’t. Maybe in the future, but I don’t want to wait for something uncertain and miss good Amex Offers.

My Plan

I used to have Serve. I closed it for opening Redbird. From my experience, you can apply a new one right after closing the existing one. In order to close the account, you need to unload the card completely, by bill pays or withdrawing to linked bank account, which takes 3 to 5 business days. For this month, I have already done $1000 online reload, but in-store reload is only $1400 so far. I will load as much as possible in this week and unload completely next week. Then I will close Redbird and open Bluebird or Serve. There have been some minor changes to these cards since I got Redbird. So, I will need to review all benefits of both cards to decide which card is better for me.