On June 15th, 2014, I reloaded my Serve with 3 Visa gift cards at Walmart. I have been doing many times, and it seemed there was no problem to complete 3 reloads. The receipts show the exact amount I loaded. At a glance of them, I couldn’t see any problem, but when I logged in Serve account and saw the transaction history, I noticed there was something wrong. The amount of each reload is $3.95 less. I checked the receipts carefully. Although the amount of the debit load is correct, the beginning balance and the ending balance don’t match each other. The beginning balance on all three receipts is somehow $3.95 less.

As soon as I got home, I searched on the internet. Instantly, it was a hit. There were many people experiencing the same problem. Something in common was that they happened recently and only to Serve, not BlueBird. In terms of time and place, it probably happened at random.

Someone’s post on flyertalk forum says “It was probably a glitch only affecting on Serve. Wait for the next few days to see if it is just a glitch or a new policy.” I was convinced by this post, and I just waited.

I have been waiting for a few days, but there is no change in my Serve account. I went back to the forum and continued to read pages. On page 5, I found the resolution. I should have read this page on the first day. It had been already resolved 4 days before.

There is a link in the forum and visited blog post. As it says, I called the number on the back of the card and spoke to an account manager. In a few minutes, $3.95 x 3 was credited to my Serve account. It shows up as Good Faith Credit.

If you recently reload your Serve at Walmart, you should double check if there is a hidden deduction of $3.95 for each reload.