I ordered $100 Visa Entertainment Gift Card at Target.com because I wanted to know if it includes $5 Target gift card as described in the website. (see details here)
I could have asked without buying, but I don’t really mind if there is no $5 Target GC because ShopDiscover would pay 5% cash back. Cash back from ShopDiscover and credit card’s reward would cover a purchase fee of $6 entirely.
I purchased three $100 Visa GCs. The cards arrived. There was no Target GC in an envelope. I opened individual packages of Visa GC. There was no Target GC, either.
I contacted with customer service by email. Response was quick. They sent three $5 Target GCs by email.
Now I know, there is $5 Target GC bonus come with $100 Visa GC. It’s a great bonus. So, I purchased five more Visa GCs. However, this transaction was not great at all.
First of all, I didn’t receive a confirmation email of cash back from ShopDiscover. I have purchased Visa GCs so many times. Every single time, ShopDiscover sent an email next day and posted cash back properly, but not this time. I wondered why and logged in ShopDiscover. Then I noticed that Target.com had disappeared from a list of retailers of ShopDiscover.
It’s been two weeks since I noticed this change. Target.com didn’t get back to the list. It seems that Target.com is no longer a partner of ShopDiscover.
Second, I didn’t receive $5 Target GCs either. I contacted with customer service as I did for the first order. This time, however, I received the following response,
We’re sorry to hear that the GiftCards were not as expected.
I’d be happy to help with this issue, but it would be best discussed over the phone. Please give us a call at (800) XXX-XXXX and provide the team member you speak with this reference number: XXXXXXX
We’re always working to make Target.com an even better place to shop, and your feedback is a big help. Thanks for getting in touch.
So, I called the number. After 30 minutes on hold, Rep told me that the promotion has ended, and my second order was not qualified for the promotion. I checked the website and saw a short description “include $5 Target Giftcard” removed. I told her that the website said, “include $5 Target GC” when I ordered, and it said so even when I received Visa GCs. But she kept saying the same thing. I asked when exactly the promotion ends. She didn’t (probably couldn’t) answer and just kept saying the same thing, “The promotion ended, your order isn’t qualified, thus we can’t issue Target GCs.”
Rep couldn’t answer my question because there were no terms and conditions for this promotion. No one could find any details of this promotion. All you could find was a short description “include $5 Target Gift card.” It was very vague. And I guess it exactly what they wanted. They kept it unclear so they could end the promotion anytime they wanted. It is very bad practice towards customers.
One question is still remaining.
Can I buy Visa Entertainment Gift Card with Target gift card?
Unlike the other Visa GC, there is no warning description, “Card cannot be purchased with a Target GiftCard” on the page. I purchased the other Visa GC with Target GC. But only one time. Later I tried, but they cancel the orders. (see details here) What about Visa Entertainment GC?
I shop a lot at local Target store and like their products, prices and atmosphere, but customer service of both online and in-store sucks. I had only bad experiences in customer service. I have had enough problem. Nothing would hold me back from performing an experiment.
Experiment: Place an order of Visa GC with Target GC.
Result: The order is canceled.
I could place an order and receive order confirmation email. but just one minute later, I received another email of cancellation. Now, I stay away from Target Visa GCs. There may be other portals that pay cash back on gift cards purchase, but not better than ShopDiscover 5%. Without any deals, $6 fee is too expensive.